Frequently Asked Questions

-Is it possible to check in earlier or later?

Check-in hours are between 2:00pm and 11:00pm. Check-in at a later or earlier time is possible on request.
There is an additional fee of 35 euros for check-ins after 12:00am.

-Is it possible to check out at a later time?

You can check out until 11:00pm. If the room is free, then guests may check-out until 4:00pm.

-What is the minimum and maximum duration of my stay?

Minimum stay at De Bank is 1 night. The maximum stay duration is 12 months. Ask about our rates if you're staying for more than 2 weeks.

-Do the apartments have towels and other toiletries?

Of course: these are available in the apartments.

-How is the deposit charged?

A reservation of €100 is made on your credit card for the deposit. This is only an authorisation and not a charge.  This authorisation is automatically cancelled upon check-out. 

-Are cribs available?

Of course. If you would like to make use of one, please let us know prior to your arrival.

-Is it possible to extend my stay in one of the apartments?

As long as apartments are available, this is no issue at all. We're happy to see how we can help.

-What is the cancellation policy?

Bookings can be cancelled up to a week in advance. After that, you will be charged in full for your booking.

-Are pets allowed in the hotel?

It is possible to bring your pet, as long as this is discussed beforehand.

-Where is the best place to park my car?

Paid parking is available in front of the hotel Mondays to Saturdays, from 9:00am to 6:00pm. A parking card can be bought at the reception for 5 euros per day. This is to be placed visibly behind your windscreen.

-Is smoking allowed?

Smoking in apartments is prohibited. Smoking is permitted in the hotel courtyard.

-Where can we store luggage?

De Bank has a luggage storage area in the building.