Frequently Asked Questions
-Is it possible to check in earlier or later?
Check-in hours are between 2:00pm and 11:00pm. Check-in at a later or earlier time is possible on request.
There is an additional fee of 35 euros for check-ins after 12:00am.
-Is it possible to check out at a later time?
You can check out until 11:00pm. If the room is free, then guests may check-out until 4:00pm.
-What is the minimum and maximum duration of my stay?
Minimum stay at De Bank is 1 night. The maximum stay duration is 12 months. Ask about our rates if you're staying for more than 2 weeks.
-Do the apartments have towels and other toiletries?
Of course: these are available in the apartments.
-How is the deposit charged?
A reservation of €100 is made on your credit card for the deposit. This is only an authorisation and not a charge. This authorisation is automatically cancelled upon check-out.
-Are cribs available?
Of course. If you would like to make use of one, please let us know prior to your arrival.
-Is it possible to extend my stay in one of the apartments?
As long as apartments are available, this is no issue at all. We're happy to see how we can help.
-What is the cancellation policy?
Bookings can be cancelled up to a week in advance. After that, you will be charged in full for your booking.
-Are pets allowed in the hotel?
It is possible to bring your pet, as long as this is discussed beforehand.
-Where is the best place to park my car?
Paid parking is available in front of the hotel Mondays to Saturdays, from 9:00am to 6:00pm. A parking card can be bought at the reception for 5 euros per day. This is to be placed visibly behind your windscreen.
-Is smoking allowed?
Smoking in apartments is prohibited. Smoking is permitted in the hotel courtyard.
-Where can we store luggage?
De Bank has a luggage storage area in the building.