Frequently Asked Questions

-Is it possible to check in earlier or later?

Check-in hours are between 3:00 pm and 11:00 pm. Check-in at a later or earlier time is possible on request.
There is an additional fee of 35 euros for check-ins after 12:00 am.

-Is it possible to check out at a later time?

You can check out until 11:00 pm. If the room is free, then guests may check-out until 4:00 pm.

-What is the minimum and maximum duration of my stay?

Minimum stay at De Bank is 1 night. The maximum stay duration is 12 months. Ask about our rates if you're staying for more than 2 weeks.

-Do the apartments have towels and other toiletries?

These are available in the apartments.

-Are cribs available?

Of course. If you would like to make use of one, please let us know prior to your arrival.

-Is it possible to extend my stay in one of the apartments?

As long as apartments are available, this is no issue at all. We're happy to see how we can help.

-What is the cancellation policy?

Bookings can be cancelled up to a week in advance. After that, you will be charged in full for your booking.

-Are pets allowed in the hotel?

It is possible to bring your pet, as long as this is discussed beforehand. 35 euros will be charged for the extra cleaning. 

-Where is the best place to park my car?

Paid parking is available in front of the hotel Mondays to Saturdays, from 9:00am to 6:00pm. If you stay in our hotel you can make use of our day parking tickets. This is to be placed visibly behind your windscreen.

-Is smoking allowed?

Smoking in apartments is prohibited. Smoking is permitted in the hotel courtyard.

-Where can we store luggage?

De Bank has a luggage storage area in the building.

-When is someone present at the front-desk?

From 9 to 11 there is someone at the front-desk to speak to or to ask questions.

-Is there breakfast at the hotel?

When you want to make use of our delivery breakfast please let us know in advance. Breakfast will be left at the front door of your apartment. Except for Sundays. The other possibility is a breakfast buffet at restaurant Anna Caspari at the Noorderhaven 69. Breakfast here will be served from 7:30 am to 10:00 am, in weekends untill 10:30 am.